Infrastructure Services

ČD-T provides service operations throughout the Czech Republic, 24 hours a day, seven days a week. Service is guaranteed by SLA terms and conditions. We also offer a detailed structured record of the infrastructure and related services, operation of central monitoring systems and customer support centre.

What the infrastructure includes

  • Voice networks
  • Data IP networks and transmission technologies
  • Analogue and digital radio systems
  • Power supply equipment, video and voice recording equipment
  • Fiber optic and copper cable networks
  • LAN networks

Who is the service intended for?

  • Transport companies
  • Large and medium-sized companies in various fields of business
  • Developers
  • Government

 

Maintenance of Infrastructure

The service includes performing regular maintenance of devices to increase in their reliability and serviceability. The scope of these activities is prescribed or recommended by the manufacturer directly, or it generally results from experience of operating the respective equipment.

 

Service parameters

  • Check of functionality of the equipment, especially network functions
  • Visual and mechanical inspection of the equipment, cleaning the equipment and filters, check of cooling, check of mounting and mechanical securing of boards, parts and the whole equipment, check of supply conductors, cables, connectors and terminal boards
  • Check for completeness of equipment, including record-keeping and documentation data
  • Measuring, setup and check of configuration of the equipment operating parameters, adjusting to the guide values
  • Check of the equipment power supply
  • Regular inspection activities, including reports
  • Electronic records of maintenance, service reporting

Technological coverage of maintenance

  • LAN, MAN a WAN data networks (network elements Cisco, 3com, HP,...)
  • Telephone networks - separate PBX or PBX networks (Ericsson, Siemens, TTC, 2N PBXs, etc.)
  • SDH, PDH, PCM, analogue transmission systems
  • Copper and optical cables (local, long distance, storage, hanging)
  • Local distribution systems (structured cabling up to cat. 6)
  • Signaling and monitoring equipment (ESS, EFS, CCTV)
  • information equipment, wireless and local radios, audio-visual systems
  • Video and voice recording devices, a message recording devices
  • Power systems 48V DC, 230/400V AC, UPS
  • Technological areas, including racks, distribution systems, air conditioning and fire extinguishing system

Main benefits

  • Preventing serious failure of equipment
  • Reliability
  • Outsourcing of auxiliary activities

Service of Infrastructure

The service includes irregular interventions due to a failure or occurring based on customer's requirement to change their own ICT infrastructure. We provide the service for our own implementations, as well as for technologies supplied by a third party.

 

Service parameters

  • Solving the problem or emergency recovery of the equipment functionality with subsequent final solution and removing the problem correcting the problem as quickly as possible
  • Function test of the equipment
  • Changes in HW or SW configuration according to customer's requirements
  • Specification of the activities carried out according to customer's requirements
  • SLA guarantee (defining the time to start solving the problem and fault elimination, the time to the moment when the equipment is temporarily or finally put into operation)
  • Reporting service interventions with presentation on the customer portal if appropriate

Technological coverage of service

  • LAN, MAN a WAN data networks (network elements Cisco, 3com, HP,...)
  • Telephone networks - separate PBX or PBX networks (Ericsson, Siemens, TTC, 2N PBXs, etc.)
  • SDH, PDH, PCM, analogue transmission systems
  • Digital and analogue networks
  • Copper and optical cables (local, long distance, storage, hanging)
  • Local distribution systems (structured cabling of cat. 5, cat. 6 and cat. 7)
  • Signaling and monitoring equipment (ESS, EFS, CCTV)
  • Information equipment, wireless and local radios, audio-visual systems
  • Video and voice recording devices, a message recording devices
  • Power systems 48V DC, 230/400V AC, UPS
  • Technological areas including racks, distribution systems, air conditioning and fire extinguishing system

Main benefits

  • Know-how of the listed technologies and technological units
  • Transferring service costs to the service provider
  • Reducing personnel costs at the customer
  • Outsourcing of auxiliary activities

Construction of Infrastructure

We design and construct cable systems or power supply systems, implementation of security and CCTV systems, and transmission, voice and data networks. The systems are suitable for construction of both large and small objects, even within large territorial units. Services are performed at a high professional level by trained and experienced engineers.

 

Service parameters

  • Feasibility study
  • Construction preparation
  • Processing the project documentation
  • Preparation and realization of the project
  • Supplies of turnkey systems, configuration of systems
  • Test operation, evaluation and putting into routine full operation
  • Training of operators
  • Warranty operation, warranty and post-warranty service
  • Review of systems, regular inspections and maintenance
  • Guidance

Main benefits

  • Trained and experienced engineers
  • Installation of proven technologies
  • Reliability
  • Nationwide scope
  • Modern equipment
  • Outsourcing of auxiliary activities

Operation of Customer Networks and Systems

Operation of customer networks and systems consists of activities ensuring the integrity of operating the respective networks and systems, ensuring their configuration, and implementation of user or customer requirements.

 

Parameters of the service:

  • Resolving incidents of services provided by the respective networks or systems
  • Resolving safety incidents resulting from operation of the respective networks or systems
  • Configuration of the respective networks and systems of the customer
  • Implementation of customer and user requirements
  • Monitoring and evaluating adverse events
  • Providing information about the condition of networks and systems, technological units, separated facilities, devices, etc.

Technological coverage of the service:

  • Telephone networks
  • Data networks
  • Analogue radio networks
  • Digital radio networks
  • Transmission systems
  • Optical and metal cable networks
  • Information systems for the public
  • Signalling and monitoring systems

Main benefits

  • Know-how of the mentioned technologies and technological units
  • Transfer of operating costs to the service provider
  • Reducing personnel costs at the customer
  • Nationwide scope of service

Zákaznické centrum

Pokud budete mít jakékoliv dotazy k poskytovaným službám, vyúčtování služeb nebo budete potřebovat další informace, neváhejte kontaktovat náš helpdesk, který vám rád odpoví vaše dotazy.

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